CSE – Assistant

Position Overview:

Since 1993, Manubhai Jewellers has been a market leader in the retail jewellery space in Mumbai. Renowned for its extensive variety of jewellery and exceptional customer service, Manubhai is now expanding in and around Mumbai. We are looking for a highly skilled and dynamic Head of Product Marketing to lead our marketing efforts and contribute to our continued growth and success.

• Current Team Strength (Q4 FY 24): 280 people

• Current Branches: Borivali and Thane

Position Information:

Job Title: CSE – Assistant

Department: Store

Reporting To: Floor Manager

Reportee(s): NA

Location: Borivali

Basic Qualification: HSC

Experience: Fresher

Key Responsibilities:

Customer Assistance:

• Greet and assist customers in a friendly and helpful manner.
• Provide information about products, promotions, and company policies.
• Assist customers in finding the products they are looking for.

Product Knowledge:

• Acquire a basic understanding of the products and services offered by the company.
• Stay informed about product features, specifications, and pricing.

Store Maintenance

• Ensure the neatness and cleanliness of the sales floor.
• Arrange and organize merchandise on shelves and display areas.
• Monitor and replenish stock levels to avoid shortages.

Point of Sale (POS) Operations

• Operate cash registers and handle customer transactions accurately.
• Process payments, issue receipts, and provide change to customers.
• Assist in managing returns, exchanges, and refunds following company policies.

Communication and Teamwork:

• Collaborate with the sales team to ensure a seamless customer experience.
• Communicate customer feedback and inquiries to the relevant team members.
• Work closely with colleagues to achieve sales targets and maintain a positive work environment.

Assist in Sales Activities:

• Support sales representatives in organizing and promoting sales events.
• Help in preparing promotional displays and materials.
• Assist in the implementation of sales strategies and campaigns.

Adherence to Policies and Procedures:

• Follow company policies and procedures regarding sales, customer service, and safety.
• Adhere to ethical business practices and maintain customer confidentiality.

Additional Information:

Company Industry: Jewellery

Employment Status: Full Time

Employment Type: Permanent

Working Days: Rotational

Office Timings: 10:45 AM to 08:30PM

Other essential skills:

• Problem-solving mentality
• Proactive and self-driven
• Team player with the ability to collaborate across functions.
• Adaptable to change and open to continuous learning

Benefits:

• Competitive salary and performance-based bonuses.
• Health and wellness benefits.
• Opportunities for professional development and growth.
• A collaborative and dynamic work environment.
• Employee discounts on Manubhai’s jewellery products.