TERMS & CONDITIONS

This website is owned and operated by Manubhai Gems Pvt. Ltd (henceforth referred as "Manubhai Jewellers" or "Manubhai" or "we" or "us" or "our" "Manubhai.in" or "MBJ" having its registered office at A 104, MEGH APPT., L T ROAD, BORIVALI WEST MUMBAI MH 400092 IN
In using the services provided by our website Manubhai.in you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website. MGPL (Manubhai Jewellers) reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by MGPL (Manubhai Jewellers). Any use of this website or its contents, including copying or storing it in whole or part without the permission of Manubhai Jewellers is prohibited.
If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to info@manubhai.in or call us on 022 2899 2042 (Timings: 10.00 A.M to 7.00 P.M Indian Standard Time).

Eligibility Criteria

If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.
Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order. UPON ACCEPTING THE ORDER/S, THE ORDER/S WILL BE FULFILLED ON THE TERMS AND CONDITIONS OF MGPL AND MGPL RETAINS THE RIGHT TO MODIFY TERMS AND CONDITIONS AS PER SITUATION.

Pricing And Payment

For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP and CGST/SGST and IGST, OR ANY OTHER TAXES OR CHARGES as applicable AT THE TIME OF EXECUTING THIS SHIPMENTS.
In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If your bill value is more than 2,00,000/- then you will be required to send us your residence address proof (adhar card) and Id proof (pan card) *. If you have made the payment by International card or foreign bank issued card, then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below
a) Passport with Visa Copy
b) Driving license
c) Employment card
d) Any other government issued ID proof of the country of residence.
International Orders: Payments for International Orders are accepted through PayU gateway either by your PayU account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates as of day upon receipt of 100% payment, the invoice will be generated and the order will be process as per the terms and conditions.
For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.
For International Orders you will be required to send us government-issued photo Identity proof preferably:
a) Driving License
b) Passport
NOTE: Indian issued cards will not be accepted for international orders.

Delivery Schedule

We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party subject to Government Bodies on demand with prior intimation to you.
A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch.

Your Obligations

a) You have to provide true, accurate, current and complete information about yourself while registration on www.manubhai.in
b) You should maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, incomplete or not current or if Manubhai has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our website.
c) In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by MGPL (Manubhai Jewellers) towards to trace the parcel, redeliver to you or redirect to MGPL and re-delivery etc, shall be claimed from you and you shall bear such expenses.
d)You will provide authentic and true information in all instances where such information is requested of you. MGPL (Manubhai Jewellers) reserves the right to confirm and validate the information and other details provided by you at any point of time. Further, Manubhai also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), Manubhai Jewellers has the right in its sole discretion to reject the registration and debar you from using the services of  www.manubhai.in  and or other affiliated websites without prior intimation whatsoever.
e) You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.
f) Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item's description.
g) If there is any delay in the delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, then you shall not hold Manubhai Jewellers liable for such delay in the delivery of the product.
h) In case you use an International card or foreign bank-issued card for payment of domestic order or you have ordered something to be delivered outside India or your bill value is more than 2 Lacs, then you have to provide us any government-issued photo identity proof. For example:
1) Pan card
2) Driving License
3) Passport
4) Voter identification card
5) Postal identification Card (Aadhar)

Restriction

Manubhai reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Manubhai Jewellers reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.

Site Security

You are prohibited from violating or attempting to violate the security of this website, including, without limitation:

a) Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
c) Attempting to interfere with service to any other user, host or network, including without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.
d) Sending unsolicited email, including promotions and or advertising of products or services;
e) Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. Manubhai Jewellers will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).

Cancellation By Manubhai Company Limited

There may be certain orders that Manubhai cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Manubhai identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by Customer

Once an order is placed, it can only be cancelled 24 hours before the shipment date provided to the destination. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque. All bank charges will be debited from the refund amount of the customer, MGPL will provide the details of deduction with proof.
International customer/s reversal will be made through the same mode of payment and the actual amount receipt in INR by MGPL account. The conversion into US$ will be as of date subject to deduction of all bank charges.
Cancellation of Customize Order reversal will be made through the same mode of payment subject to deduction of Making Charges and all bank charges.
NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

Return And Exchange Policy

Manubhai is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.
NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us or writing to us. For the refund on the returned defective product please check the section on Refund below.

7- DAYS RETURN POLICY FOR DOMESTIC ORDERS ONLY
In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

RETURN CHARGES
Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.

HOW TO INITIATE THE REFUND PROCESS?
1. Customers should contact Manubhai’s customer support or write us within 7 days from the receipt of product.
2. Customers should not return the product before receiving a confirmation mail from Manubhai about the same.
3. All the products must be returned in their original condition, unaltered and unused.
4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

REFUND
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of Manubhai.

DOMESTIC ORDER:
In case of domestic order (where the product is shipped within India) 100% refund will be made.
In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of Manubhai.

INTERNATIONAL ORDER:
For international orders, currently we do not provide for refund policy. Although, Manubhai will refund the amount to the customer only under following two circumstances and at the sole discretion of Manubhai:
1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get ago ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro). Not agree with this – we can discuss.
2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer's unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Manubhai like shipment expenses both to and fro, customs paid and any other charges.

JEWELLERY
We reserve the right to not allow the exchange of jewellery products due to the differential that may arise, as no two products will have the exact weight & hence the price will differ. Please note that our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices will also change.
However, if you choose to cancel the order(before shipment) or return the product because of receiving it in damaged condition, the refund will be made directly to your account or issued by cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
Prices on our website are subject to change without notice. Please expect that you will be charged the price for the jewellery as it is listed on the day of purchase.

EXCHANGE:
We regret to inform that exchange of products is not possible for the products bought from our website.

Privacy Policy

We understand that your privacy is important to you and we respect that. We ensure you that Manubhai maintains complete confidentiality of the details that you have shared with us and will not share it with any third party subject to Government Bodies on demand with prior intimation to you.
We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc for registration purposes or for giving feedback, contests, newsletters and placing an order. At any point in time, you can unsubscribe to our newsletters or any other information which you may receive from Manubhai.
Also, for enhanced security, Manubhai does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective bank's servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).
The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.

Fraudulent Transactions

Manubhai reserves the right to recover the cost of goods, collection charges, damages caused to Manubhai and legal expenses from persons using the site fraudulently. Manubhai reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Disclaimer

All products and the information displayed on www.manubhai.in constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer.
No act or omission of Manubhai prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.
We have made every effort to display the colors and sizes of our products that appear on our website as accurately as possible. However, as the actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. Packaging of the product may vary from that displayed on the website.

Website Content

Manubhai owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed to us (unless otherwise specified).
You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. You may print or download any pages for your own personal and non-commercial use only. If you have any doubts about what you can do, please email us at marketing@manubhai.in or call us on 022 28992042 /43/44/45, while our website is accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colored images will be rendered correctly on different computer monitors.

Liability

We take no responsibility for any loss or damage suffered as a result of our order online service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
NOTE: In case of orders being shipped outside India, we don't provide any guaranty/warranty on any product, we only provide the certificate of authenticity which authenticate that the product delivered to the customer is 100% genuine.
Any product you buy from our website is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product, its features, characteristics, usage etc. Manubhai is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product. This is applicable for both domestic and international orders.

Copyright & Trademark

Manubhai reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this website.
Access to this website does not authorize anyone to use any name, logo or mark in any manner.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of Manubhai or its suppliers and they are protected by Indian and international copyright laws.

Force Majeure

We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.

Modification Of Terms And Conditions Of Service

Manubhai reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement through e-mail at the address provided by you while registration on our website. You can access the latest version of the user agreement at any given time on www.Manubhai.in. You should regularly view the user agreement on www.Manubhai.in. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.
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